Protection Plan Claim
File a Protection Plan Claim
If your product is covered under a Scooter Fresh Protection Plan, follow the steps below to submit your claim. Our team will review your submission and respond within 2–3 business days.
To file a claim:
- Pay the $50 deductible using the link below
- Click "Submit a Claim" and complete the form with your order number, product name, and a description of the issue
- Email photos of the damage or defect to support@scooterfresh.com — include your order number in the subject line
What Happens Next?
Once we receive your deductible payment, claim form, and photos, our team will verify your protection plan coverage and respond within 2–3 business days.
If approved, store credit equal to your original product value will be issued to your account so you can select a replacement at your convenience.
Questions? Email us at support@scooterfresh.com.