Refund Policy
15-Day Return Policy
We accept returns within 15 days of delivery.
To qualify for a full refund:
- Item must be unused and in like-new condition
- All original packaging, parts, chargers, manuals, keys, tools, and accessories must be returned
- Item must be securely packaged for return freight transit
- Customer is responsible for all return shipping costs
Items returned incomplete, damaged, or showing signs of use are subject to a restocking deduction of up to 35% of the purchase price. Returns that arrive damaged due to inadequate packaging will not be accepted.
Exchanges: Customer is responsible for all shipping costs on exchanges — both return and outbound shipment.
Shipping Damage: Shipping damage must be reported within 7 days of delivery and supported by clear photos of the item and packaging. Scooter Fresh is not responsible for damage that occurs during transit once an order leaves our facility. If your order arrives damaged by the carrier, you must file a damage claim directly with the shipping carrier. We recommend inspecting your package upon delivery and noting any damage with the driver before signing.
Defective Items: Any defect present on arrival must be reported within 7 days of delivery and supported by clear photos. Manufacturing defects are the responsibility of the product manufacturer and are covered under the manufacturer's warranty. If you believe your product has a manufacturing defect, contact the manufacturer directly using the warranty information included with your product. We are happy to provide manufacturer contact information upon request — email support@scooterfresh.com. Scooter Fresh does not assume liability for manufacturing defects. Our Protection Plan is available as optional extended coverage beyond the manufacturer's warranty.
Non-returnable: Gift cards, Protection Plans, final sale items, and accessories (unless defective on arrival).
Refunds are processed within 10 business days of return receipt and inspection.
Questions? Email support@scooterfresh.com.