Refund Policy

Your return window begins on the date your order is delivered — not the date it was placed or shipped. Transit time is never counted against your return period.

30-Day Return Policy

We want you to ride with absolute confidence. Our 30-day return policy is split into two fair windows based on your situation.

Days 1–14: The Test Ride Window

You have 14 days from delivery to unbox, assemble, and test your vehicle. We encourage you to take it for a gentle ride — up to 5 total miles — to make sure the power, suspension, and fit are right for you. If it's not the perfect fit, we'll work with you on return shipping based on your order value:

Free return shipping on orders over $1,500 is provided via Scooter Fresh prepaid label only. We do not reimburse customer-arranged return shipping.

For orders over $3,000, return shipping coverage is capped at $250 — any shipping costs beyond this amount are the customer's responsibility.

To qualify, your return must meet all of the following:

• Vehicle is in like-new condition — no body damage, deep scratches, or heavy soiling
• Odometer or app shows 5 miles or fewer
• All original parts, chargers, manuals, keys, tools, and accessories are included
• Item is returned in the original manufacturer packaging or equivalent protective packaging
• Items returned with damage, excessive wear, or odometer readings beyond 5 miles are subject to a condition-based deduction of up to 20% of the purchase price to cover refurbishment costs.

Mileage verification by category:

• Electric Scooters — odometer photo or manufacturer app screenshot
• Electric Unicycles — manufacturer app screenshot (KingSong, Begode, etc.)
• E-Bikes — overall condition photos plus customer declaration of miles ridden
• Hoverboards — overall condition photos (no mileage tracking required)

How to start a return: Email support@scooterfresh.com with 3 quick photos — (1) odometer or app screenshot showing mileage, (2) overall vehicle condition, and (3) accessories box showing all components present. We'll have your return instructions out within the hour.

Note: Missing parts or accessories will result in a deduction from your refund. Returns damaged due to inadequate packaging cannot be accepted.

Days 15–30: Unopened Items Only

Between day 15 and day 30 from delivery, returns are accepted for unopened, unused, and factory-sealed items only. The customer is responsible for all return shipping costs. Items must be completely unassembled and untouched in original manufacturer packaging with all factory seals intact. Contact us at support@scooterfresh.com before sending anything back.

Defective or Damaged Items

If your vehicle arrives defective or damaged by the shipping carrier, contact us within 14 days of delivery at support@scooterfresh.com with photos. We will issue a free prepaid return label immediately and provide a full replacement or refund at zero cost to you. For vehicles sourced from our international fulfillment partners, return label generation may take up to 72 hours pending supplier authorization.

Refunds

Once your return is received and inspected (within 48 hours of arrival), refunds are processed within 10 business days to your original payment method. If more than 15 business days have passed since approval, contact us at support@scooterfresh.com.

Non-Returnable Items

• Custom or final sale items
• Gift cards
• Protection Plan purchases (non-refundable once order is placed)
• Items used or damaged through misuse or unauthorized modifications
• Accessories (unless defective on arrival)

Protection Plan Claims

Protection Plan claims are separate from our standard return process. If you have an active Protection Plan and are experiencing a covered failure, visit our Protection Plan Claim page. Each Protection Plan is sold per unit and covers one (1) product only — a separate plan is required for each vehicle purchased. Note: Protection Plan purchases are non-refundable and are voided upon an approved product return.

Questions

Email support@scooterfresh.com — we respond within 24 hours.