Scooter Fresh Store Protection Plan

Peace of mind for every ride.

What Is the Store Protection Plan?

The Scooter Fresh Store Protection Plan is an optional add-on purchased at the time of your product order. It is a store-backed service plan — not an insurance product — that entitles you to store credit equal to your original product purchase price in the event of a covered failure. Each Protection Plan covers one (1) vehicle. If you purchase multiple products, a separate Protection Plan is required for each item.

What's Covered

This plan is designed to complement your manufacturer's warranty, covering mechanical and electrical failures under normal personal use during the plan term.

Your plan covers the following failures occurring under normal personal use during the plan term:

• Motor failure
• Electronic speed controller (ESC/controller) failure
• Throttle failure
• Display/console electrical failure
• Wiring harness defects

What's Not Covered

The following are explicitly excluded from coverage:

• Lithium battery degradation, capacity loss, or failure of any kind
• Physical damage resulting from accidents, collisions, drops, or impacts
• Water damage or damage from exposure to moisture
• Cosmetic damage including scratches, dents, and worn finishes
• Damage resulting from commercial use (including but not limited to food delivery, rental, or ride-share)
• Damage resulting from unauthorized modifications or repairs
• Normal wear and tear on consumable parts (tires, brake pads, chains)
• Damage caused by improper storage, neglect, or misuse

Deductible & Claim Rules

• A $50 deductible is required upfront to process any claim — payable directly on the Protection Plan Claim page
• Approved claims are settled via store credit equal to your original product purchase price — no cash refunds or replacement units.
• One claim per plan per product — once a claim is approved, the plan is considered fulfilled
• Claims must be submitted within the active plan term — expired plans are not eligible
• If an approved claim requires the vehicle to be returned to us, return shipping is the customer's responsibility. Scooter Fresh will cover outbound shipping on any store credit fulfillment or replacement arrangement.
• Scooter Fresh reserves the right to request additional documentation or deny claims that do not meet coverage criteria

How to File a Claim

1. Visit our Protection Plan Claim page
2. Pay the $50 deductible using the link on that page
3. Submit the claim form with your order number, product name, and description of the issue
4. Email photos or video evidence to support@scooterfresh.com with your order number in the subject line
5. Our team will review your claim within 2–3 business days and notify you by email
6. If approved, store credit equal to your original product purchase price will be issued to your account

Plan Terms

• Coverage begins on the date of your product order
• The plan term is either 1 Year or 2 Years from the date of purchase, as selected at checkout
• Store credit is issued at the original purchase price of the covered product, not the current retail price
• Each Protection Plan is sold per unit — one plan per vehicle purchased.
• One claim per plan per product
• This plan is non-transferable and applies only to the original purchaser
• Protection Plan purchases are non-refundable. If a covered product is returned, the Protection Plan purchase is not eligible for refund and the plan is considered void upon product return.
• This plan is not a warranty, insurance policy, or guarantee of any kind — it is a discretionary store service plan offered by Scooter Fresh

Questions?

Contact us at support@scooterfresh.com — we're happy to help.