Shipping Policy

Thank you for shopping with Scooter Fresh!

Where We Ship From

We fulfill orders through two networks: US-based warehouses for select in-stock products, and international warehouse partners for our full catalog. This allows us to offer premium electric mobility products at competitive prices with free shipping on all orders.

Processing Time

Orders are processed within 1–3 business days for US warehouse products and 2–5 business days for international warehouse products, excluding weekends and holidays. Processing times are estimates — occasional delays may occur due to supplier availability, high order volume, or circumstances beyond our control. You will be notified if your order is significantly delayed.

Shipping Rates & Delivery

We offer free ground shipping on all orders within the contiguous 48 US states (Continental US only). We do not ship to Hawaii, Alaska, US territories, or internationally.

  • US Warehouse Products — Estimated delivery in 3–7 business days from shipment
  • International Warehouse Products — Estimated delivery in 18–35 business days from shipment

Your order confirmation will indicate which fulfillment network applies to your order. ⚠️ Expedited or air shipping is not available for products containing lithium batteries due to DOT freight regulations.

Note: Return windows begin on the date your order is delivered — not the date it was placed or shipped. Transit time is never counted against your return period.

Shipping Confirmation & Order Tracking

You will receive a shipping confirmation email with your tracking number once your order has shipped. Please allow 24–48 hours for tracking information to update.

Delays

We are not responsible for shipping delays caused by circumstances beyond our control, including weather, carrier delays, or customs processing.

Damaged Items

If your order arrives damaged, please contact us within 14 days of delivery at support@scooterfresh.com with photos of the damage. We will resolve the issue promptly with a free prepaid return label and a full replacement or refund at no cost to you.

Questions

For any shipping questions, please contact us at support@scooterfresh.com.