Shipping policy

Thank you for shopping with Scooter Fresh!

Where We Ship From

We fulfill orders through two networks: US-based warehouses for select in-stock products, and international warehouse partners for our full catalog. This allows us to offer premium electric mobility products at competitive prices with free ground shipping within the contiguous 48 US states.

Processing Time

Orders are processed within 1–3 business days for US warehouse products and 2–5 business days for international warehouse products, excluding weekends and holidays. Processing times are estimates — occasional delays may occur due to supplier availability, high order volume, or circumstances beyond our control. You will be notified if your order is significantly delayed.

Shipping Rates & Delivery

We offer free ground shipping on all orders within the contiguous 48 US states. We do not ship to Hawaii, Alaska, US territories, or internationally.

US Warehouse Products — Estimated delivery in 3–7 business days from shipment
International Warehouse Products — Estimated delivery in 18–35 business days from shipment

Your order confirmation will indicate which fulfillment network applies to your order. Expedited or air shipping is not available for products containing lithium batteries due to DOT freight regulations.

Shipping Confirmation & Tracking

You will receive a shipping confirmation email with your tracking number once your order ships. Allow 24–48 hours for tracking to update.

Delays

We are not responsible for shipping delays caused by circumstances beyond our control, including weather, carrier delays, or customs processing.

Shipping Damage

Shipping damage must be reported within 7 days of delivery and supported by clear photos of the item and packaging. Scooter Fresh is not responsible for damage that occurs during transit once an order leaves our facility. If your order arrives damaged by the carrier, you must file a damage claim directly with the shipping carrier. We recommend inspecting your package upon delivery and noting any damage with the driver before signing.

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