Terms of Service

Last updated: June 30, 2026

General

By accessing or purchasing from Scooter Fresh, you confirm that you are at least 18 years of age. We reserve the right to refuse service to anyone at any time.

Products & Pricing

We reserve the right to modify or discontinue products at any time. Prices are subject to change without notice. Posted prices may not include applicable taxes, shipping, handling, or customs fees.

Accuracy of Information

We make every effort to ensure accuracy of product information but do not guarantee it. We reserve the right to correct any errors or inaccuracies at any time.

Orders & Payment

We reserve the right to refuse or cancel any order. If an order is cancelled after payment, a full refund will be issued to the original payment method.

Shipping

We fulfill orders through two networks: US-based warehouses for select in-stock products, and international warehouse partners for our full catalog. Delivery times vary by fulfillment origin — US warehouse orders typically deliver in 3–7 business days, while international warehouse orders typically deliver in 18–35 business days from the date of shipment. All delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss passes to the buyer upon transfer to the carrier. Please refer to our Shipping Policy for full details.

Returns & Refunds

We offer a 30-day return window from the delivery date, split into two windows:

  • Days 1–14 (Test Ride Window) — Gently used returns accepted (up to 5 miles). Return shipping coverage is tiered by product price: customer pays 100% under $500; Scooter Fresh covers 50% for $500–$1,500; Scooter Fresh covers 100% over $1,500. Vehicle must be in like-new condition with all original parts, accessories, and packaging included.
  • Days 15–30 — Unopened, unused, factory-sealed items only. Customer is responsible for all return shipping costs.

Defective or carrier-damaged items must be reported within 14 days of delivery. Refunds are processed within 10 business days of return receipt and inspection. Please refer to our Refund Policy for full details.

Protection Plan Terms

The Scooter Fresh Store Protection Plan is an optional, store-backed service plan — not an insurance product or manufacturer warranty. By purchasing a Protection Plan, you agree to the following:

  • Coverage begins on the date of your product order and expires after 1 or 2 years, depending on the term selected
  • A $50 deductible applies to all approved claims
  • Store credit is issued at the original product purchase price, minus the deductible
  • One claim per plan per product — once a claim is approved, the plan is fulfilled
  • Claims must be submitted during the active plan term; expired plans are not eligible
  • The plan is non-transferable and applies only to the original purchaser
  • Protection Plan purchases are non-refundable and are voided upon an approved product return
  • Coverage exclusions include battery failure, physical damage, water damage, commercial use, unauthorized modifications, and normal wear and tear
  • Scooter Fresh reserves the right to approve or deny claims at its sole discretion

For full coverage details, visit our Protection Plan page. To file a claim, visit our Protection Plan Claim page.

Limitation of Liability

We are not liable for any indirect or consequential damages. Our total liability is limited to the purchase price of the product in question.

Safety Disclaimer

Electric mobility products carry inherent risks. We are not responsible for injuries resulting from improper use, failure to follow safety guidelines, or use by individuals under the recommended age or weight limits.

Changes to Terms

We reserve the right to update these terms at any time. Continued use of our store constitutes acceptance of the updated terms.

Contact

Questions? Email us at support@scooterfresh.com.