SPECIFICATIONS

Applicable People: Unisex

Brand Name: KEPOW

Category: Two-wheel Scooter

Certification: ce

Charging Time: 6-8h

Folded: Yes

High-concerned chemical: None

Origin: Mainland China

Power (W): 501-1000w

Range By Charge: 20-40km

Range Per Charge: 40-60km

Tire Size: 10 inch

Voltage: 48v

Model: D3 Foldable electric scooter

Motor power: 800W (Peak 1200W)

Battery: 52V/20.8ah

Max speed: 31MPH (50km/h) (Need to lift the speed limit)

Wheel size: 10 inch Off-road tires

Driving range: 39-46Miles (depends on factors such as load, temperature, wind speed, and actual operation)

Max load: 264 lbs(120kg)

Suspension:Dual Suspension

Light: highlight+Taillight +Turn signal+Side lights+Atmosphere lights

With smart APP: Yes

Display：Colorful Display

Frame material: Aluminum alloy

Charger plug specifications: US standard

Please contact customer service to ask how to lift the speed limit

Warranty policy>>

**Warranty details↓↓↓

1.There is a one-year warranty from the day of purchase.

  2.In 3 months, We can send free repair components, shipping cost by buyer.

  3.After more than 3 months, except for the components during the warranty period, the other repair components and shipping cost will          be paid by the buyer

Suggestion:Please fully charge the battery after receiving the scooter. It i recommended to charge the scooter regularly (once a week) to improve the stability and life of the battery.

**Warranty becomes invalid if the followings occur↓↓↓

1.Haven't maintained according to this manual.

2.Broken parts caused by dangerous actions.

3. Disassembling and assembling by users or use of parts of other brands.Broken parts resulting from traffic accidents or impact from external force by users.

4.Water ingress and lost serial number.

5.Broken parts caused by riding on very bad roads.

6.Rental scooter's broken parts caused by force majeure.

**Warranty time for each part↓↓↓

Frame：12 months

Motor：12 months

Meter：6 months

Tyre：3 months

Brakes/brake grips：3 months

Battery：3 months

Throttle/finger paddles：6 months

Speaker：6 months

Electronic lock：6 months

After-sales Disclaimer>>

**About return and refund↓↓↓

1. Defective or wrong items will be replaced or refunded after receiving the photos to prove it. Unfinished order, refund will be offered through dispute. Order completed, refund will be offered by Paypal.

2. You can return to us the products you purchased, even the ones in perfect condition, but the buyer should pay the return shipping fee.

In this case, buyers pay a shipping fee on their own to return the goods for exchange or refund. We will be responsible for the release of replacements. The refund will be made upon receipt of the returned item.

**Return Due to Incorrect Address or Customer-Related Issues↓↓↓

If a package is returned to us due to an incorrect shipping address or other customer-related reasons (such as failure to collect or refused delivery), the customer will be responsible for both the original shipping cost and the return shipping fee.

Please note that if the returned product is not in brand-new condition (including but not limited to damage, signs of use, or missing packaging), we will issue a partial refund based on the actual condition of the item. The refund amount will be adjusted according to the product's condition, with the extent of use or damage taken into account. To receive a full refund, please ensure the product is returned in its original, undamaged state with all accessories and packaging intact.

**Logistics Delay Disclaimer↓↓↓

Delays caused by third-party logistics providers are not considered seller faults and do not constitute valid grounds for unconditional order cancellations.

If you refuse to accept the order, please contact us after refusing to accept it. If not, any consequences will be borne by the customer.

**Item Damaged During Transit↓↓↓

In the unlikely event your item arrives at you in less than perfect condition, please contact us.We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund or exchange can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We must require images and/or videos of the defective product.

**Order Address/Product Change↓↓↓

If you need to change the address/product, please contact us,Please provide order details, including order number, original address, new address, and recipient name and/or email address.

Please note that the address cannot be changed after shipment

**Non-Returnable/Non-Refundable Items Include, But Are Not Limited To↓↓↓

1. Product from Unauthorized Reseller

2. The damage is caused by human

3. Special order

4. Giveaways or free items

5.Online sale accessories (including fenders, gift box, rack bag, helmet, controllers, phone mount, air compressor, waterproof cover, lock, rear view mirror etc.)

Please note that all accessories are non-returnable and non-refundable. We do not accept returns or provide refunds for any accessory items once they have been purchased. This policy is in place to ensure the quality and integrity of our products.

**For Logistics Damage Return & Compensation↓↓↓

We place great importance on your experience upon receiving your product. If your scooter arrives damaged due to shipping, please contact us within 48 hours of delivery and provide the following:

1. Photos or videos clearly showing the damage to both the outer packaging and the scooter

2. Tracking number and order number

3. A brief description of the damage

Types of Shipping Damage & Solutions↓↓↓

1. Minor Damage (Does not affect usage)

Examples:

· Light paint scratches

· Small scuffs

· Minor cosmetic defects

According to the Consumer Rights Act, such items are still considered acceptable and customers do not have the right to unilaterally return the product.If it's just that the packaging is damaged, there is no need to compensate.

However, we will offer a goodwill compensation.

2. Repairable Damage (Functional parts damaged but replaceable)

Examples:

· Broken mudguard

· Cracked brake cover

· Loose handlebars

· Detached power cables, etc.

We will first assess whether the issue can be resolved with replacement parts.

If confirmed repairable, we will prioritize sending the needed parts.

3. Severe Damage (Scooter unusable and beyond repair)

Examples:

· Frame breakage

· Severe control system failure

If confirmed as irreparable, we will prioritize a replacement shipment.

Important Notes

Do not use the product before taking photo/video evidence, or we may be unable to determine whether the damage occurred during shipping.

If you fail to report the damage within 7 days, we may be unable to offer compensation.

Damage caused by human error (misuse or accidents after delivery) is not covered under our after-sales policy.

I wish you a perfect shopping experience.

If you have any questions, please contact the official customer of the store.